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Description

The field kb_knowledge.published is a glide_date type field. Since the field is a glide_date type field, it is not going to run the timezone conversion as a glide_date/time field would.

Steps to Reproduce

  1. Create an article using Knowledge > Create New in a knowledge base that has a Knowledge - Publish Knowledge workflow set
    • To check the workflow navigate to Knowledge > Knowledge Bases and open a knowledge base and check the workflow
  2. Publish the article, If an article is published after 5 PM PST, published date is set a day ahead. For example, if I publish it on 23rd 5 PM PST then published date is set as 24th.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 

 


Related Problem: PRB742658

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Article Information

Last Updated:2018-04-11 00:57:44
Published:2018-04-11