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Description

The customer has an intermittent issue when sometime the values in the kb_knowledge form are failed to be saved.


Steps to Reproduce

  1. Impersonate the user Sanne Trampedach
  2. Open a KB and update the short description to test
  3. Save by right clicking on the header, and then Save
  4. The record was saved.
  5. Change the short description to test 1, and save by clicking on the Update UI Action

    The value was not saved this time.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 


Related Problem: PRB1035799

Seen In

Fuji Patch 13 Hot Fix 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-01 03:36:16
Published:2018-03-01