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Description

Emails are not sent from a scheduled report when the report has errors like com.glideapp.report.charting_v2.datagen.pivot.TooManyCellsException

 

Steps to Reproduce

 

1. Create a large report that has more cells that the sys_properties value of glide.pdf.max_row property
2. Schedule that report to be sent periodically
3. Execute that scheduled report
4. Check the event logs
5. You will see a scheduler.job.error event.
It will contain the message: com.glideapp.report.charting_v2.datagen.pivot.TooManyCellsException : Pivot table too big for export. Filter your data and try again.

We expect to be email sent. However, the email is not sent.

Workaround

This problem was fixed in Jakarta Patch 10, Kingston Patch 6, and later releases.

To workaround the issue on earlier releases, increase the value of the system property glide.pdf.max_rows

Alternatively, you can change the report type from Pivot to Multilevel Pivot. Note this kind of report needs the activation of the com.snc.whtp plugin.

 


Related Problem: PRB1254896

Seen In

There is no data to report.

Intended Fix Version

Jakarta Patch 10
London

Fixed In

Kingston Patch 6

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Associated Community Threads

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Article Information

Last Updated:2018-05-21 04:46:42
Published:2018-05-21