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"Options" label is still showing even after hiding the associated Checkboxes in Service Portal - Known Error
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  • "Options" label is still showing even after hiding the associated Checkboxes in Service Portal
KB0679539

"Options" label is still showing even after hiding the associated Checkboxes in Service Portal


4263 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When there are 2 or more checkboxes on a Catalog Item / Order Guide, a label named "Options" appears on top of the checkboxes.
Even after hiding the checkboxes using a UI Policy, the "Options" label is still visible in Service Portal

[Please Note: outside of service portal, the option label also gets hidden when hiding the associated checkboxes]

Steps to Reproduce

 

  1. Create a new catalog item with 2 checkbox variables
  2. Create a Catalog UI Policy to make these 2 checkboxes invisible
  3. Open the catalog item in Service Portal

Expected behavior:
It will be a blank catalog item with nothing on the form

Actual behavior:
It shows "Options" label on the form (see attached screenshot)

Workaround

Not Available Yet


Related Problem: PRB1255565

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