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Description

Using IE11 to send emails from email client, produces duplicate watermarks associated to the same email record.

Steps to Reproduce

 

* Using IE11, navigate to a problem/incident ticket.
* Open an email client on the record and send an email.
* Navigate to the watermarks table to find 2 watermarks are generated and both are attached to the same email.

Workaround

Educate their users that if IE 11 is used, then the same watermark could be on 2 outbound emails. This does not affect the response as it correspond to the same target.


Related Problem: PRB1239271

Seen In

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Fixed In

London

Associated Community Threads

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Article Information

Last Updated:2018-07-03 01:10:56
Published:2018-07-03