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How to change the owner of a Visual Task Board - Support and Troubleshooting
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  • How to change the owner of a Visual Task Board
KB0679427

How to change the owner of a Visual Task Board


22609 Views Last updated : Mar 11, 2025 public Copy Permalink English (Original)
  • English (Original)
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KB Summary by Now Assist

Issue

This article describes how to change the owner of a Visual Task Board through the ACL vtb_board.owner, which specifically allows the "nobody" role to alter a Visual Task Board's owner field.

Symptoms

Updating a VTB board owner is not allowed out of the box due to Access control permission allowing "nobody" to change owner.

Facts

The "nobody" role, which only ServiceNow personnel can assign, takes precedence over the admin override option. If an ACL is assigned the nobody role, admin users cannot access the resource even when Admin overrides is selected.

Documentation on Configuring an ACL rule

Release

All Releases

Resolution

  To change the owner of a Visual Task Board:

  1. Type "ACL" in the navigator and select "Access Control (ACL)"
  2. Search for "vtb_board.owner" and open the record 
  3. Backup (Export XML) of the Access Role record ("sys_security_acl_role") for "vtb_board.owner.nobody" (see screenshot below)
  4. Elevate Role to "security_admin"
  5. Remove the role "nobody"
  6. Add the "admin" role. We do not recommend any other user to have access to vtb_board table through the list view.
  7. Save
  8. In the filter navigator, type " vtb_board.list "in the navigator and search for the board that needs the owner change.
  9. Select that VTB board, change the owner and Save.
  10. Once done with all the VTB board owner changes, import XML of the Access Role record that contains the "nobody" role.
  11. Remove "admin" role. 

    Backup Access Roles to (export to XML)

Related Links

Configuring an ACL rule


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