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Description: 
The Related Lists: "Available for" and "Not Available for" are not visible for all catalog items 
 
Steps to Reproduce: 
  • Navigate to Service Catalog > Maintain Items
  • Open a Catalog Item > right-click header > Configure > Related Lists
    • "Available for" and "Not Available for" Related Lists are missing 

or 

  • Navigate to Service Catalog > Maintain Items
  • Open a Catalog Item
  • Navigate to the Related Lists section
    • "Available for" and "Not Available for" Related Lists are missing on the form 
 
Cause: 
The following System Properties are set to false:
 
glide.sc.use_user_criteria 
glide.sc.user_criteria_migration
 
Solution:
 
The Related Lists: "Available for" and "Not Available for" are visible for the catalog items when you set the following system properties to true
glide.sc.use_user_criteria 
glide.sc.user_criteria_migration 

Article Information

Last Updated:2018-02-22 02:47:14
Published:2018-02-22