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Description

 
The Related Lists: "Available for" and "Not Available for" are not visible for all catalog items 
This issue can be occurred after installation of one of the CSM plugins: com.glide.service-portal.consumer-portal
 
Steps to Reproduce :
 
  • Navigate to Service Catalog > Maintain Items
  • Open a Catalog Item > right-click header > Configure > Related Lists
  • Notice that "Available for" and "Not Available for" Related Lists are missing 

or 

  • Navigate to Service Catalog > Maintain Items
  • Open any Catalog Item
  • Scroll down to the Related Lists
  • Notice that "Available for" and "Not Available for" related Lists are missing on the form 
 
 

Cause

Check, if the following System Properties are set to false:
 
  • glide.sc.use_user_criteria 
  • glide.sc.user_criteria_migration

Installing the one of CSM plugins : com.glide.service-portal.consumer-portal the System Property: glide.sc.use_user_criteria gets updated to false

 

 

Resolution

In order to resolve the issue,  update the following system properties to true
 
glide.sc.use_user_criteria 
glide.sc.user_criteria_migration 
 
Steps to Follow:
 
  • Go to sys_properties LIST from the left navigator
  • Search for the above property names
  • Update the Value to true

Article Information

Last Updated:2019-09-30 05:07:46
Published:2019-09-30