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Description

When List_V3 is active, going to the Software Usage table, viewing a record, and then clicking back arrow to the list view causes an error message to display at the top of the page.

Execute operation on script include 'SysRelatedList' from scope 'Software 
Asset Management Premium' was denied. The application 'Software Asset
Management Premium' must declare a cross scope access privilege. Please
contact the application author to update their privilege requests."

Steps to Reproduce

 

  1. Go to https://<instance-name>.service-now.com/samp_sw_usage_list.do?sysparm_query=&sysparm_list_mode=grid.

  2. Click on any record.

  3. Click the back arrow to go back to the list view.

    Note the following banner error:

    Execute operation on script include 'SysRelatedList' from scope 'Software 
    Asset Management Premium' was denied. The application 'Software Asset 
    Management Premium' must declare a cross scope access privilege. Please 
    contact the application author to update their privilege requests.

Workaround

Add the missing Application Cross-Scope Access (a record in sys_scope_privilege).

  1. Switch to the Software Asset Management Premium application.

  2. Navigate to System Applications > Application Cross-Scope Access and click New.

  3. Set the following values:

    Source Scope: Software Asset Management Premium (this should be automatically populated)
    Target Scope: Global
    Target Type: Script Include
    Target Name: SysRelatedList
    Operation: Execute API
    Status: Allowed

  4. Submit the record.

 

 


Related Problem: PRB1254428

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Article Information

Last Updated:2018-04-02 03:52:42
Published:2018-04-02