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Description

Build information:
Jakarta Patch 7
glide-kingston-10-17-2017__patch0-11-06-2017

On IE11: Service Portal Page header section and left column of the content page is overlapped when widow size(width) is minimized around 770px-815px

Steps to Reproduce

On OOB instance (JP7) using IE11:

  1. Navigate to Service portal page: /sp
  2. Search 'help' on the search head
  3. From search results page, change the size of the screen, and the layout changes
  4. When the width is around 770px-815px, the header section and left column of the content page is overlapped. 

    The Header and left column of the content page overlap.

It should look like this:

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.

 


Related Problem: PRB1253879

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Article Information

Last Updated:2019-06-19 04:16:44
Published:2019-03-22