Service Portal - dot-walked fields.

Using the "Show Matching" context menu returns incorrect results when one of the fields in the filter is dot-walked. The API call to "/api/now/sp/getInOutQueryTerm" seems to be the issue here.

Steps to Reproduce

  1. Create an instance with Table inside a Service Portal page with the following information:
    • Table: [sc_req_item]
    • Filter: Request.Requested for is (dynamic) me
    • Widget: Data Table from Instance Definition
  2. Open the page in Service Portal and the list of [sc_req_item] created by the current user will be displayed
  3. Right-click on any record field and select "Show matching"
  4. The widget will not display any record


There is no workaround at the moment. Please subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB748004

Seen In

Helsinki Patch 5

Intended Fix Version


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Article Information

Last Updated:2018-05-17 04:35:22