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Description

Trying to check out to edit a KB Article is taking a large amount of time.
 

Cause

The URLs to the images in the article are corrupted or invalid.

 

Resolution

The links to the images appear like example below, with the source attribute followed by invalid additional info:

img src="data:image/png;base64,/9j/4AAQSkZJRgABAQEAYABgAAD/2wBDAAgGBgcGBQgHBwcJCQgKDBQNDAsLDBkSEw8UHRofHh0aHBwgJC4nICIsIxwcKDcpLDAxNDQ0Hyc5 
 
This is an example of a valid link we would expect to see OOB:
 
img src="/sys_attachment.do?sys_id=f6faad3fdb5bc7006e1cdc965e961919" /

The solution is to recreate the knowledge article and, when adding the images, ensure the URLs are valid and reference the [sys_attachment] table.

Article Information

Last Updated:2019-09-17 00:35:01
Published:2019-09-17