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Description

Users can't attach files to chat conversation after activating Human Resources Application: Core plugin.

Steps to Reproduce

 

  1. Activate the Human Resources Application: Core and Connect Support plugin.

  2. Create a new chat_queue entry with assignment group Service Desk.

  3. Copy the support link.

  4. Open an incognito window and impersonate Beth Anglin member of Service Desk group.

  5. Impersonate Abel Tuter.

  6. Open the chat support through the support link and start a conversation.

  7. Accept the conversation with Beth.

  8. Attach a file bth with Beth Anglin and Abel Tuter.

    Note that the chat appears "File: nameattachment" instead of displaying the attachments.

 

Workaround

Import the attached ACL.


Related Problem: PRB1235390

Seen In

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Intended Fix Version

London

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Associated Community Threads

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Article Information

Last Updated:2018-07-12 08:22:04
Published:2018-07-11