removeOption does not worth through client script access to variable fields on task records

For forms where variables are shown, for example, sc_req_item, using removeOption in a client script to remove an option from a variable field in a client script will not work.

Note that the catalog client script has no issues with this method when running on com.glideapp.servicecatalog_cat_item_view.do.

1. Go to the sc_req_item table and go to the Blackberry catalog item.

2. Add a new variable select box named "test_var".

   For more information, see the product documentation topic Create a Service Catalog variable.

3. Add three choices to the variable named "choice_one", "choice_two", and "choice_three".

4. Create a new client script with the following values:

   • Type: onLoad
   • Table: sc_req_item
   • Script:
     function onLoad() {
     g_form.removeOption('variables.test_var','choice_one');
     }

5. Submit a new Blackberry catalog.

6. Go to the request item form.

   The test_var variable should contain only two choices but three choices are available including choice_one, which should have been removed.

   Workaround: g_sc_form.removeOption('test_var', 'choice_one');

Note that only the following APIs are supported:

• g_form.setDisplay(name, display)
• g_form.setVisible(name, visibility)
• g_form.setMandatory(name, mandatory)
• g_form.setValue(name, value, display_value)
• g_form.getValue(name)
• g_form.setReadOnly(fieldName, boolean)

g_form.removeOption is not supported.

For more information, see the product documentation topic Client script access to variable fields on task records.