Applying a template to a new Change Request record (change_request.do) does not work if the template contains an empty value for a  reference field with the type List, for example, Watch List.

1. Navigate to System Definition > Templates and create a new Template record for the change_request table.
2. Set Global to true.
3. Add these two fields to the template:
   • Watch List = Blank
   • Priority = "1 - Critical"
4. Go to change_request.do and try to apply the new template using the template bar. 

Note: The template will not apply despite a message that says "<template name> Template Applied"

This behavior occurs only if the template contains a blank Reference field value on a List-type field.

Use one of the following workarounds:

• Remove the Reference field from the template.

• Populate the Reference field on the template with a value.