Applying a template to a new Change Request record ( does not work if the template contains an empty value for a  reference field with the type List, for example, Watch List.

Steps to Reproduce

  1. Navigate to System Definition > Templates and create a new Template record for the change_request table.
  2. Set Global to true.
  3. Add these two fields to the template:
    • Watch List = Blank
    • Priority = "1 - Critical"
  4. Go to and try to apply the new template using the template bar. 

Note: The template will not apply despite a message that says "<template name> Template Applied"


This behavior occurs only if the template contains a blank Reference field value on a List-type field.

Use one of the following workarounds:

  • Remove the Reference field from the template.

  • Populate the Reference field on the template with a value.

Related Problem: PRB1170362

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Article Information

Last Updated:2019-05-21 11:41:30