[Service Portal] Anchor with href to navpage/homepage will redirect the end user again to Service Portal while the property is set.

Steps to Reproduce

  1. Set the property to the new SPEntryPage().getFirstPageURL(); to redirect the end user to Service Portal.

  2. Go to or navigate to Service Portal > Headers & Footers'.

  3. Open the Stocke Header.

  4. Insert the following code:

    <li><a href="/">Navpage</a></li>"
    just after:
    <li><a ng-href="?id=user_profile&sys_id={{::user.sys_id}}" role="menuitem">${Profile}</a></li>

  5. Save the record.

  6. Impersonate an end user as Abel Tuter.

    The user will be redirected to Service Portal.

  7. Click on Abel Tuter in the header and then on Navpage/.

    The user should be redirected to but the method getFirstPageURL of the SPEntryPage script include is called and the user is redirected to Service Portal.



There is no simple workaround for this issue without losing functionality of deciding where to redirect users upon login. However, the SPEntryPage script is highly customizable so you can modify it.

Related Problem: PRB1245608

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Associated Community Threads

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Article Information

Last Updated:2019-10-18 10:53:25