Inbound phone calls for the Notify - Twilio integration not processing properly

During Inbound phone calls for the Notify - Twilio integration, if an Incoming call workflow uses the Say activity, the workflow is cancelled and no reply is returned.

1. Create the Notify - Incoming call workflow and set it on notify_call table.

   For more information, see the product documentation topic Configure Notify with the Twilio service.

2. Add the Say Notify activity.

3. Dial the phone number associated with the Notify Number Group that is attached to the Incoming call workflow.

4. Confirm that you get one ring and then a busy tone.

5. Check the workflow context of the workflow triggered.

   Confirm that the workflow gets cancelled on the Say activity and no Response is sent to Twilio.

Use one of the following workarounds:

• While creating the workflow, under the Conditions tab, set the value of the If condition matches field to "None" instead of "Run the workflow" and keep the table as "notify_call."

• For an existing workflow:

  1. Navigate to the Published Workflow Version and copy the sys_id for the Workflow Version (wf_workflow_version) record.

     For more information, see the product documentation topic Workflow concepts.

  2. Check out the workflow.

  3. Set the If condition matches field to None.

  4. Publish the checked-out workflow.

  5. Run the test again.