Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Some emails are rejected by ServiceNow email servers due to the size limits on attachments - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Some emails are rejected by ServiceNow email servers due to the size limits on attachments
KB0677466

Some emails are rejected by ServiceNow email servers due to the size limits on attachments


1545 Views Last updated : Jan 28, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Emails with attachments of around 25MB in size are not reaching the instance although the instance is configured for higher limits. The maximum size of an email is restricted to 25MB at the Servicenow mail server. For more information, see the product documentation topic Email configuration.

 

Steps to Reproduce


Send an email to your instance that has an attachment of 25MB or larger.

Workaround

Ensure that email message attachments are no larger than 25MB. Alternatively, you can use your own email servers for which different restrictions apply.


Related Problem: PRB1241990

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.