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Description

The 'ref_ac_columns_search=true' variable attribute allows the search of keywords from the column in the variable attribute 'ref_ac_columns'. 

For example, if you add a variable with the following variable attributes "ref_auto_completer=AJAXTableCompleter,ref_ac_columns=asset_tag;manufacturer,ref_ac_columns_search=true" to a catalog item and submit, the attribute "ref_ac_columns_search=true" allows a keyword search on fields asset_tag and manufacturer for a reference variable. 

The same keyword search does not work on a task record created by the Catalog Task activity in a workflow. You are not able to search the columns specified by attribute "ref_ac_columns" in the task created by the workflow activity.

Steps to Reproduce

  1. Add the variable attributes 'ref_auto_completer=AJAXTableCompleter,ref_ac_columns=asset_tag;manufacturer,ref_ac_columns_search=true' to a catalog item.

    For more information, see the product documentation topic Service catalog variables.

  2. Create a workflow version that includes a Catalog Task activity.

    For more information, see the product documentation topic Catalog Task workflow activity.

  3. Submit a request for this catalog item.

    Note that on the catalog task created, you are unable to search columns specified in the 'ref_ac_columns' attribute in the task created by the workflow activity.

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 


Related Problem: PRB1234171

Seen In

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Intended Fix Version

London

Fixed In

Jakarta Patch 7
Kingston Patch 1

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Article Information

Last Updated:2018-01-30 22:45:53
Published:2018-01-31