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Description

Journal field type (not journal input) added to the UI16 activity stream no longer shows the field itself if the field is added on a different form section than where the activity formatter is located.

Steps to Reproduce

Login any OOB Jakarta instance
 
- Use Case 1 -
1) Open any incident 
2) Remove the 'Additional Comments' and 'Work Notes' fields from the 'Notes' tab.
3) Add the 'Additional Comments' and 'Work Notes' fields to the 'Related Records' tab.
4) View the incident form and open the 'Related Records' tab.
 
EXPECTED: the journal fields are displayed.
ACTUAL: the journal fields are hidden.


- Use Case 2 -
1) Open an existing incident record > Configure > Form Layout
2) Under 'Notes' section remove Additional comments, Work notes, and Activities (filtered)
3) Still under the same 'Notes' section add a new field of type Journal (not journal input)
4) Under 'Incident' section add Additional comments, Work notes, and Activities (filtered) and then save the changes
5) Back to the incident form, the Additional comments, Work notes, and Activities (filtered) should now be in the main section while the 'Notes' section has the custom journal field
6) Now configure the activity available fields to add in the custom journal field to the activity formatter
7) See now at this point that the custom journal field has disappeared from the 'Notes' section (it didn't go to the main section either where the activity formatter is located)
8) Repeat steps 1-7 but this time in Istanbul and see that the custom journal field is still present on the 'Notes' section

Workaround

 
1. Move the Journal fields("Additional Comments" and "Work notes") to a section before the section with the "Activity Formatter"
2. Keep the Journal fields and the activity formatter together
3. If you have to separate the journal fields for some reason, write a UI policy for that field and forcefully display in the different section 

Related Problem: PRB1099223

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Article Information

Last Updated:2018-01-30 13:52:38
Published:2018-01-30