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Removing demo data removes workflows from the com.glideapp.workflow.authoring plugin - Known Error
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KB0676975

Removing demo data removes workflows from the com.glideapp.workflow.authoring plugin


2470 Views Last updated : Nov 24, 2023 public Copy Permalink
KB Summary by Now Assist

Description

Removing demo data removes workflows from the com.glideapp.workflow.authoring plugin.

"clean_demo_data.js" removes the Out of Box Workflows from the "com.glideapp.workflow.authoring" plugin. The following workflows are affected:

  • Service Catalog Item Request on Requested Item [sc_req_item] table
  • Service Catalog Request on Request [sc_request] table



Steps to Reproduce

  1. Request a removal of demo data from your instance by navigating to Self-Service > Service Requests on Now Support (HI).

  2. Once the demo data request has been submitted and completed, navigate back to your instance.

  3. Navigate to Workflow > Workflow Versions and search using the following criteria:

    http://<instance-name>/wf_workflow_version_list.do?sysparm_query=tableLIKEsc_req_item%5EORtableLIKEsc_request

    Note that the following workflows have been removed:

    • Service Catalog Item Request on Requested Item [sc_req_item] table
    • Service Catalog Request" on Request [sc_request] table



Workaround

After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologise for any inconvenience.

As a workaround, import the attached wf_workflow_version XML file into the instance. For more information on this procedure, see the product documentation Export and import XML files.



Related Problem: PRB942936

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Attachments

Attachments

  • wf_workflow_version_02afe5b14a362327015593f5f7f962ca.xml
  • wf_workflow_version_b98a7cfd0a0a0b342c2de25a5bfe4588.xml

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