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Access the Impersonate Dialog Directly from the URL



Overview


The platform allows users to impersonate other users for testing and troubleshooting. This gives the admin/tester/developer a true setting that matches the environment of what their user see and can due in the platform.
https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/users-and-groups/concept/c_ImpersonateAUser.html
 
More customers configure the instance where some users can only access the Service Portal and the tradition UI16 interface is not accessible. This creates challenges for admin/tester/developer that need to quickly jump between accounts as they find no way to un-impersonate the user account they are troubleshooting and resort to closing out their browser.

 

Solution


  1. In the address bar, add/replace the current URI with /impersonate_dialog.do, this directly loads the Impersonate Dialog page.
  2. The last option is to replace the current URI in the address bar with /logout.do, sometimes it is the only option if there is a scripted redirect method in place.

 

 

Article Information

Last Updated:2018-02-19 13:03:13
Published:2018-02-19