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Assessment instances are not moving to Canceled - Support and Troubleshooting
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  • Assessment instances are not moving to Canceled
KB0676810

Assessment instances are not moving to Canceled


2793 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Assessment Instances are not being moved to Canceled state after their due date has passed.

Release

All releases.

Cause

The Schedule Job Cancel Expired Assessments only runs every 30 days.

Resolution

The Out of Box Schedule Job called Cancel Expired Assessments runs every 30 days. It goes through the list of assessment instances and it moves every instance that has a due date before the date the job runs to the Cancelled state.

This runs every 30 days. This is why you may see assessment instances for which the due date has passed but it has not been cancelled.

To adjust the frequency in which this job runs, navigate to the Schedule Job and change the "Repeat" to something less than 30 days.


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