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Description

In Service Portal, catalog items without a Short Description cause issues when included in order guides. The item does not get included and throws the following error:
JSONObject["short_description"] not found.: org.json.JSONException: JSONObject["short_description"] not found.:

Steps to Reproduce

 

  1. Create a new Catalog item named "Test Item" and make sure Short Description is empty.

    For more information, see the product documentation topic Create or edit a catalog item.

  2. Create a new Order Guide named "Test Order Guide".

    For more information, see the product documentation topic Create an order guide.

  3. In the Rule base related list, create a new rule base for the item and include "Test Item" (no condition).

  4. Open the Order Guide in Service Portal.

    Test Item does not get included when the order guide loads. It also throws the following error:
    JSONObject["short_description"] not found.: org.json.JSONException: JSONObject["short_description"] not found.:  To access the log, navigate to System Log > Errors.

Workaround

Make sure all the catalog items which are associated with an Order Guide has a Short Description.

This issue ONLY occurs when Short Description of them included items are blank.


Related Problem: PRB1248662

Seen In

Jakarta Patch 7

Intended Fix Version

London

Fixed In

Jakarta Patch 8
Kingston Patch 3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-08 05:37:29
Published:2018-01-22