147 views

Description

SMS messages are being sent as HTML content type unless com.glide.notification.include_email_headers_with_sms is set to false.

 

Steps to Reproduce

 

  1. Create a new notification of type SMS.
  2. Trigger the SMS notification.
  3. Navigate to the sys_email record generated by the notification.

You will notice the received email content-type header is: "Content-Type: text/html; charset=UTF-8".

On the instance, the outbound email will have Content Type: multipart/mixed

 

Workaround

This issue has been fixed since Jakarta Patch 8.

If a workaround is needed, create a record on sys_properties named "com.glide.notification.include_email_headers_with_sms" and give it a value of "false".

 


Related Problem: PRB1244022

Seen In

There is no data to report.

Intended Fix Version

London

Fixed In

Jakarta Patch 8
Kingston Patch 3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-27 12:15:05
Published:2018-02-16