Using add/remove multiple slushbucket on sc_task.parent.watch_list field causes unexpected [sc_task] records to be created.
Unable to save multiple values when using add/remove multiple in glide_list field that is dot-walked on a form.

Steps to Reproduce

  1. Navigate to sc_task.list
  2. Note the total number of available Tasks.
  3. Click on the cog and add Parent to the list layout.
  4. Select any Task with a RITM as its Parent.
  5. Right-click on the header and Configure > Form Layout.
  6. Add Parent.Work notes list from Available to Selected and Save.
  7. Click on the lock icon for the work notes list, then click on Add/Remove Multiple. Note that a list of Tasks appears on the right bucket.
  8. Add any user from the right to the left bucket and Save.


  • Tasks are pulled into the slushbucket which should contain users.
  • Sometimes (but not always) the edited record will be deleted.
  • Making the change causes a large number of Tasks to also be created. If you navigate to sc_task.list again, you'll see more records present than before.


Further use case

  1. Navigate to change_task.list.
  2. Open any record.
  3. Configure the Form Layout to add change_request.watch_list to the form.
  4. Click on the pad lock icon to expand the field.
  5. Click on the Add/Remove Multiple icon to display the slushbucket. 
    Note that in the right column there are a number of CTASK records. 
  6. Select all of the items in the right column.
  7. Click the left arrow to remove the items from the right column.
  8. Click Save.
    If you go back into the slushbucket, all of the items are listed again in the right column.
  9. Select a number of users from the left column.
  10. Click the right arrow to add them to the right column.
  11. Click Save.

    Notice this is not saved when you re-open the slushbucket.


This problem was fixed in Helsinki and onwards.

Related Problem: PRB606350

Seen In

Dublin Patch 4
Dublin Patch 7 Hot Fix 5
Eureka Patch 11 Hot Fix 2
Eureka Patch 5
Fuji Patch 10
Fuji Patch 11
Fuji Patch 7 Hot Fix 5
Fuji Patch 9
Geneva Patch 0 Hot Fix 1

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-20 03:59:32