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Description

A storage column/alias that exists in multiple partitions but not all partitions is erroneously classified as synchronized during move of CMDB to TPP structure. 

This results in SQL exceptions, which this can appear as an error such as 'java.sql.BatchUpdateException: Unknown column 'a_ref_14' in 'field list'.

 

Steps to Reproduce

 

After an instance upgrade, notice the presence of SQL exception messages.

 

Workaround

The issue was fixed since Jakarta Patch 7.

Contact ServiceNow Customer Support if your instance is affected and needs to be repaired.

 


Related Problem: PRB1234751

Seen In

Kingston

Intended Fix Version

London

Fixed In

Jakarta Patch 7
Kingston Patch 1

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-06-11 21:00:21
Published:2018-03-23