62 views

Description

In Service Portal, mandatory html description fields are ignored when submitting the record producer form via mobile app or desktop.

 

Steps to Reproduce

1. Log in any current instance.
2. Pick any record producer which has an html field, i.e. 'Something Broken'.
3. Change its Description field from multiline text to mandatory html field type.
3. Go to the Service Portal Home page.
4. Click on 'Get Help'.
5. Click on 'Something Broken'.
6. Fill the Short Description and leave the Description empty.
7. Submit the record.

The form gets submitted successfully without displaying any pop-up mandatory field warning.

Workaround

This issue is under investigation and will be targeted to be fixed in a future release. You can Subscribe to this known error article to receive notifications when more information will become available.

 


Related Problem: PRB961310

Seen In

There is no data to report.

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-02-16 08:29:50
Published:2018-02-16