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Description

Client script with a g_form.showFieldMessage statement in it, which executes when Additional Comments are edited. When the new UI16 Work Notes/Additional Comments toggle is on, typing anything into Additional Comments causes the toggle to show work notes field and jump screen to the top.

Steps to Reproduce

In OOB Jakarta instance:

  1. Import the attached Client Script that contains the g_form.showFieldMessage statement Name = "Comment warning"
  2. Ensure the toggle is showing only Additional Comments field
  3. Navigate to an incident record and start typing in the Additional Comments field

    Work Notes field pops onto the screen and the screen jumps to the top.

Workaround

Make sure both the Additional Comments and Work notes fields are displayed on the form at the same time.


Related Problem: PRB1241576

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Article Information

Last Updated:2018-04-02 01:10:01
Published:2018-01-11