Reset multi-factor authentication (MFA) or pair a new device

If you have lost your phone or changed your device, you can log in to Now Support using the option "Receive one-time code via email." You can also use this option to pair a new device. Read on to learn how.

Note: You can select multiple authenticators on multiple devices at the same time. All authenticators should generate the same one-time verification code

1. 1. Open Now Support (HI)
   2. Click 'Sign In' (top right of screen)
   3. Enter your Now Support User ID and Password
      
      • If you don't remember your password, click 'Forgot Password' and follow the instructions
      • Successful log-in with your Now Support User ID and Password should take you to the next screen to enter the MFA code
   4. Click the link to receive a one-time code via email
      • Select "click here to receive a one time code via email" as displayed in the screenshot below
        
        
        
      • The verification code is sent to the email ID mentioned in your Now Support Profile
      • To update or correct the email ID, reach out to Customer Service Administration
   5. After receiving the code, enter the 6-digit code into the 2-Factor Authentication text box
   6. Click Login
      • You are logged in to Now Support (HI) View
   7. Click on your name (top right of the screen)
   8. Click 'My Profile'
      • Your details will be displayed
   9. Click Multi-factor Authentication (next to where Active and Locked-out are displayed)
      • Multi-Factor Authentication Setup page is displayed with a QR Code
   10. Open the Authenticator on your phone (or computer)
   11. Manually enter the 6-digit verification code on your mobile device
       
       • Alternatively, tap Scan Barcode and point your camera at the QR code on your computer screen
   12. Click Pair Device and Login.
       • The new device is now paired and refreshes every 30 seconds.