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Difference between Breach Time and Original Breach Time in SLA calculations - Support and Troubleshooting
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  • Difference between Breach Time and Original Breach Time in SLA calculations
KB0662287

Difference between Breach Time and Original Breach Time in SLA calculations


13048 Views Last updated : Feb 4, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

The Original Breach Time is the end time of SLA calculated when it is attached to a task. During the course of the SLA duration, the task might be moved to Pending, which can pause the SLA. When the SLA is paused, the time saved is not included in the original breach time as it was calculated initially.

The Planned End Time, on the other hand, adds the pause duration to the original breach time, returning the actual end time adjusted for one of the following:

  • Business pause duration for task SLAs with a specified schedule
  • Pause duration for task SLAs with no schedule.

Related Links

Documentation topic: Task SLA table


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