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Description

Kingston Service Portal Designer - The widgets order is not saved and revert back to the original when the page is refreshed.

 

Steps to Reproduce

 

  1. In an early Kingston instance, open Service Portal Configuration > Designer.
  2. Create a new page or open any existing page.
  3. Add a container (6, 6)
  4. In the left column, add Icon Link widget and give it a title of Icon 1.
  5. In the same container, add another Icon Link widget right below it and give it the title Icon 2.
  6. Repeat the same and add a third Icon Link with title Icon 3.
    >>> Refer to screenshot for reference.
  7. Now try changing the position in any other order, for example move them around in any other order.
    Icon 3 Icon 2
    Icon 1 or Icon 3
    Icon 2 Icon 1
  8. Now refresh the page, you will see that they go back to its original position:
    Icon 1
    Icon 2
    Icon 3

    Observe the widget positions are not being saved, and revert back to the original when you refresh the page.
    This was a regression from Jakarta.




Workaround

This problem is fixed in Kingston Patch 3. If a temporary workaround is required, follow these steps:

1. Open the page where you have the widget ordering problem.

2. Click on the column affected. 
3. Edit the instance of the widget. 
4. Change the order number to the desired value. 


Related Problem: PRB1243915

Seen In

Kingston

Intended Fix Version

London

Fixed In

Kingston Patch 3
Kingston Patch 4

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-04-23 13:55:47
Published:2018-02-20