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Description

If a Reference field has the tree_picker=tree attribute and a Dictionary Override that overrides the reference qualifier, the reference list does not render when clicking on the magnifying glass.

Steps to Reproduce

 

  1. Navigate to the task.assignment_group Dictionary Entry and change the view to Advanced.

    For more information, see the product documentation topic Data dictionary tables.

  2. Add the tree_picker=true attribute.

  3. Navigate to the incident form and click on the magnifying glass next to Assignment group.

    Confirm this functionality works as expected.

  4. Create a Dictionary Entry for task.assignment_group on the incident table. Check the Override reference qualifier option and populate it with:
    parent.sys_id=287ee6fea9fe198100ada7950d0b1b73

  5. Repeat step 3.

    Note that the reference list does not render.

  6. Remove the tree_picker=true attribute from the task.assignment_group dictionary entry.

    Note that the functionality now works as expected.

 

 

Workaround

After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologize for any inconvenience.

As a workaround, in the Dictionary Entry Override with the reference qualifier, check the Override attributes option. In the Attributes field, add all the attributes of the task.assignment_group but replace tree_picker=true with tree_picker=false .


Related Problem: PRB633858

Seen In

Eureka Patch 12
Eureka Patch 13 Hot Fix 2
Fuji Patch Hot Fix 1
Fuji Patch 12 Hot Fix 1
Fuji Patch 2 Hot Fix 1
Fuji Patch 3
Fuji Patch 5
Fuji Patch 7 Hot Fix 5
Geneva Patch 5
Geneva Patch 6 Hot Fix 2
Geneva Patch 7
Helsinki Patch 3

Intended Fix Version

New York

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Associated Community Threads

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Article Information

Last Updated:2018-12-06 00:51:32
Published:2018-02-05