Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
The CIO Dashboard Financial Widget does not show Financial Year in the dropdown after Fiscal Periods setup to Month - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • The CIO Dashboard Financial Widget does not show Financial Year in the dropdown after Fiscal Periods setup to Month
KB0657643

The CIO Dashboard Financial Widget does not show Financial Year in the dropdown after Fiscal Periods setup to Month


615 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

On the CIO Dashboard there is a widget for Financial insight into the costs imported from the General Ledger. 

After the Fiscal Periods have been setup, and data from the General Ledger is imported against the child fiscal period, for example FY17 M10 or October, when accessing the Financial widget on the CIO Dashboard, there is no ability to select the parent FY17 year within the dropdown to report progress over the entire financial year. The only options are the child fiscal periods.

 

Steps to Reproduce

 


1. Go to Fiscal Calendar -> Generate
2. Set Fiscal Unit to Month
3. Set end year to 2018
4. Generate Calendar
5. Import some values in the general ledger staged data
6. Go through cleansing, bucketing, allocation
7. Open CIO Dashboard, year is not an option to select, only month and quarter.

Workaround

This is expected behaviour, CIO board is deprecated since Jakarta, and the code is designed to show only the immediate parent in the Fiscal drop-list.

Since we set month in this case, we will see only its immediate parent - quarters. 

As a workaround to add Year to the drop list, please refer to the following code placed in the Script Include:

'ITFM_CIO_Dashboard'

/sys_script_include.do?sys_id=391d352387102100eb9b5d88e3e3ecb4


var year = gr.fiscal_year;
if(!contains(rows, year.toString())) {
  var yRow = {};
  yRow.name = year.getDisplayValue();
  yRow.value = year.toString();
  yRow.type = year.fiscal_type;
  yRow.startdate = year.start_date_time;
  yRow.enddate = year.end_date_time;
  rows.push(yRow);
}

The code should be placed between line 160 and 161. As this may vary in other instances, the modified script include file is attached.

 


Related Problem: PRB1240540

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.