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Description

When the Additional Comments and Work Notes fields are not in the same section as the activity filter, the @mentions feature does not work

Steps to Reproduce

  1. Navigate to Incident > Open and open an incident record.
    3. Modify the default form layout so that the Additional Comments and Work Notes fields are no longer in the same section as the activity filter.
    4. Save the layout.
    5. Try to @mention an existing user in the Additional Comments or Work Notes fields

    Note that the @mentions feature does not display a list of matching results.

Workaround

The @mentions feature is supported only in the activity stream. It is not supported in journal fields such as Additional Comments and Work Notes.


Related Problem: PRB1242235

Seen In

Jakarta Patch 4

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-08-06 10:23:05
Published:2018-07-25