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Description

The Incident Management dashboard, which is supposed to come with the trial version of Performance Analytics for Incident Management, is absent.

For information about the Incident Management dashboard, see the product documentation topic Get started with Complimentary Performance Analytics for Incidence Management.

Steps to Reproduce

 

  1. Log in a pre-JakartaP8 instance.

  2. Navigate to System Definition > Plugins.

  3. Make sure the Performance Analytics (com.snc.pa) plugin is active.

  4. Navigate to Performance Analytics > Dashboards.

  5. Search for the Incident Management dashboard. Notice that it does not appear.

 

Workaround

Please review the Fixed in section to upgrade to one of the latest patches available for Jakarta or Kingston.

If an upgrade is not possible, please apply the following workaround:

  1. Import the attached script include MissingRecords
  2. Delete the records from sys_update table using the following URL:
    • /sys_update_list.do?sysparm_query=nameINjavascript%3A%20new%20MissingRecords().getRecords()
  3. Reactivate the plugin

The URL uses the attached script include which returns the records from sys_updated only for the files that does not exist in the table. Once these records are deleted from sys_update table it is as if they were not inserted before.


Related Problem: PRB1239918

Seen In

There is no data to report.

Intended Fix Version

London

Fixed In

Jakarta Patch 8
Kingston Patch 2

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-13 01:54:22
Published:2018-03-27