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Description

The Incident Management dashboard, which is supposed to be included in the trial version of Performance Analytics for Incident Management, is absent from the instance.

For information about the Incident Management dashboard, see the product documentation page Get started with Complimentary Performance Analytics for Incidence Management.

Steps to Reproduce

  1. Log in a pre-Jakarta Patch 8 instance.

  2. Navigate to System Definition > Plugins.

  3. Make sure the Performance Analytics [com.snc.pa] plugin is active.

  4. Navigate to Performance Analytics > Dashboards.

  5. Search for the Incident Management dashboard. Notice it does not appear.

 

Workaround

Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

If an upgrade is not possible, please apply the following workaround:

  1. Import the attached Script Include MissingRecords
  2. Delete the records from sys_update table using the following URL:
    • /sys_update_list.do?sysparm_query=nameINjavascript%3A%20new%20MissingRecords().getRecords()
  3. Delete the records from sys_upgrade_state table using the following URL: [Admin user can not delete those records]
    • /sys_upgrade_state_list.do?sysparm_query=nameINjavascript%3A%20new%20MissingRecords().getRecords()
  4. Confirm none of those records were deleted before. If the records were deleted, re-activating the plugin will not install them since they are customized (deleted). Use the following URL to find the deleted records:
    • /sys_update_xml_list.do?sysparm_query=nameINjavascript%3A%20new%20MissingRecords().getRecordsFileName()%5Eaction%3DDELETE
  5. Reactivate the plugin

The URL uses the attached script include which returns the records from sys_updated and sys_upgrade_state only for the files that does not exist in the table. Once these records are deleted from sys_update and sys_upgrade_state tables it is as if they were not inserted before.


Related Problem: PRB1239918

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3

Fixed In

Jakarta Patch 8
Kingston Patch 2
London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:40:52
Published:2019-02-01