Homepage dashboards with "Interactive Filters" could fail when loading if glide.rest.apis.disabled property is set

Problem

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ServiceNow is very flexible and allows you to control the REST API access with a sys_properties record named glide.rest.apis.disabled. It also allows you to disable ServiceNow-defined REST APIs by names. For example, if you set glide.rest.apis.disabled to "Table API,Scorecards API,Import Set API,Identification and Reconciliation API,Attachment API,Aggregate API," those REST API become unavailable.

Symptoms

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The following symptoms occur:

• Dashboard 'Interactive Filters' fails to load the pages

  

   

• Table API, Aggregate API, Import Set API, or Attachment API are not on the available list on the REST API Explorer
  
  
  
  
• Many drop-down menus show a 'Loading failed' message
  
  
• Javascript debug on the browser shows "400 (Bad request)" on some calls
  
  

  



• REST API commands result on a message:
  
Requested URI does not represent any resource: /now/v2/<api>/<table>

 

 

Cause

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Several modules use REST API to retrieve information from the instance. When the REST API become unavailable, features that depend on those REST APIs start failing.

Resolution

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1. Navigate to the sys_properties form.
2. Set the value of glide.rest.apis.disabled to (empty).

 

Note: Setting glide.rest.apis.disabled could cause some features that depends on REST API to start failing.