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Description

Using Legacy Chat in Jakarta, the support agent is unable to respond to end user.

Steps to Reproduce

  1. Activate plugin Chat, com.glideapp.live
  2. Configure Legacy: Chat as per https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/use/using-social-it/concept/c_SetUpChatQueuesForHelpDeskChat.html
  3. Impersonate Joe Employee.
  4. In an incognito Chrome window, impersonate any member of the newly configured chat queue's Assignment Group.
  5. As Joe Employee, navigate to the OOB CMS site ESS and start a new help desk chat.
  6. In the Chrome incognito window, navigate to /chat_desktop.do?sysparm_nostack=true
  7. As the support agent, press the Answer Next User button

    The support agent is unable to set the focus into the text box in order to key in an answer. The Javascript console fills up with the following error: Uncaught RangeError: Maximum call stack size exceeded.

Workaround

Import the attached UI macro.


Related Problem: PRB1166875

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Article Information

Last Updated:2018-08-13 12:27:51
Published:2017-12-12