Using Legacy Chat in Jakarta, the support agent is unable to respond to end user.
Steps to Reproduce
- Activate plugin Chat, com.glideapp.live
- Configure Legacy: Chat as per https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/use/using-social-it/concept/c_SetUpChatQueuesForHelpDeskChat.html
- Impersonate Joe Employee.
- In an incognito Chrome window, impersonate any member of the newly configured chat queue's Assignment Group.
- As Joe Employee, navigate to the OOB CMS site ESS and start a new help desk chat.
- In the Chrome incognito window, navigate to /chat_desktop.do?sysparm_nostack=true
- As the support agent, press the Answer Next User button
Import the attached UI macro.
Related Problem: PRB1166875