dot-walked fields not working on record templates

Steps to Reproduce

  1. Personalize/Configure the incident form layout
  2. Add the caller_id.country, Caller > Country code field to the form
  3. Navigate to System Definition > Templates and create a template on incident
  4. Click on the filter drop down and click on Show Related fields
  5. Select the Caller > Country code field. Set a value
  6. Apply the template to the incident form and the Country code value does not get applied. Other values apply fine.


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Related Problem: PRB626737

Seen In

Eureka Patch 13 Hot Fix 2
Eureka Patch 7 Hot Fix 1
Fuji Patch 13 Hot Fix 1
Fuji Patch 3
Fuji Patch 7 Hot Fix 5
Geneva Patch 6
Geneva Patch 7
Geneva Patch 8
Helsinki Patch 1
Helsinki Patch 3

Intended Fix Version


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Article Information

Last Updated:2017-12-12 04:05:03