Description
Typeahead search in the Service Portal when using any wildcard characters, specifically * before an expression, displays a blank page. After clicking the link, it opens the correct page.
Steps to Reproduce
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Activate the Customer Service Portal.
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Navigate to the Customer Service portal.
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In the Search Group section, click New.
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Select Table - Knowledge [kb_knowledge] and click Submit.
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Try the Service Portal.
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Activate the developer tool on the browser and select the Console tab.
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In "How can we help?", type: *email.
Note that the search results are blank and the following error occurs:
Workaround
This issue was identified as a possible product enhancement in the new service catalog starting with the Kingston release.
Please consult the SN Community for existing workarounds implemented by other developers, i.e. "Associated Community Threads":
Related Problem: PRB949367