Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
When attempting to use the Manage Rota screen action Schedule Time Off, a red bar with no error text appears - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • When attempting to use the Manage Rota screen action Schedule Time Off, a red bar with no error text appears
KB0657112

When attempting to use the Manage Rota screen action Schedule Time Off, a red bar with no error text appears


310 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

In on-call scheduling, users might not be able to schedule time off for themselves or others. A red banner without text is displayed on the form.

Release

All releases.

Cause

An invalid Schedule record is referenced in the User record.

Resolution

This behaviour might be due to an invalid reference to a Schedule record that does not exist in the instance.

From the sys_user record, add the 'Schedule' field to the form, the field would display as blank. However, viewing the XML for the sys_user record, the 'shedule' field might look like this: 

<schedule display_value="">52f2b95c6fed4700188909c54b3ee4ce</schedule> 

A search for this record in the cmn_schedule table would show that this record does not exist.

This explains the warning message. The record might have been deleted at some point or it was not moved across from another instance, while the user record is still referencing this record. I

Updating this field to point to an existing cmn_schedule record would solve the issue.



The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.