Notifications

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Symptoms


Reverted back the workflow state from Pending Approval to New to re-trigger the Approval to correct party but did not initiate the approval process.

Release


All versions

Cause


Approval is skipped due to field that approval script is referencing is null or blank

Resolution


To make workflow go to rollback activity in the workflow design, approval has to be rejected and set to New for approval to reprocess. If approval is skipped, it automatically goes to approved path thus rollback does not happen.

 

Article Information

Last Updated:2018-09-03 12:36:35
Published:2018-09-03