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Performance Issue - Workbench not loading - Support and Troubleshooting
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KB0656983

Performance Issue - Workbench not loading


547 Views Last updated : Sep 14, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

Performance issue – Workbench not loading



Overview


This article presents a workaround for the workbench failing to load the expected data.

Issue


Navigate to Cost Transparency > Workbench.

Note the following screenshot for reference.

You don't see any transaction on the application node running for too long.

The browser console displays the following error (highlighted):

js_includes_itfm_dashboard.jsx?v=10-10-2017_1630&lp=Mon_Oct_23_09_33_12_PDT_2017&c=14_208:99 Couldn't load data from Data Definition Controller

(anonymous) @ js_includes_itfm_dashboard.jsx?v=10-10-2017_1630&lp=Mon_Oct_23_09_33_12_PDT_2017&c=14_208:99
(anonymous) @ dataDefinitionController.jsx?v=10-10-2017_1630:420
w @ js_includes_itfm_dashboard.jsx?v=10-10-2017_1630&lp=Mon_Oct_23_09_33_12_PDT_2017&c=14_208:107
(anonymous) @ js_includes_itfm_dashboard.jsx?v=10-10-2017_1630&lp=Mon_Oct_23_09_33_12_PDT_2017&c=14_208:108
$eval @ js_includes_itfm_dashboard.jsx?v=10-10-2017_1630&lp=Mon_Oct_23_09_33_12_PDT_2017&c=14_208:118
$digest @ js_includes_itfm_dashboard.jsx?v=10-10-2017_1630&lp=Mon_Oct_23_09_33_12_PDT_2017&c=14_208:115
$apply @ js_includes_itfm_dashboard.jsx?v=10-10-2017_1630&lp=Mon_Oct_23_09_33_12_PDT_2017&c=14_208:119
h @ js_includes_itfm_dashboard.jsx?v=10-10-2017_1630&lp=Mon_Oct_23_09_33_12_PDT_2017&c=14_208:79

 

Workaround


  1. Under Cost Transparency, check General Ledger > Staged Expenses and click it.

  2. A list of staged expenses displays.

  3. Load the column Posting date if not available.

  4. Apply the filter [Posting date] [is empty].

    A list is displayed of Staged expenses that don't have posting date.

  5. Open one of the records.

    You will see something like the following example screenshot.

    The workbench performs calculations in reference to the posting date field as per the logic. Because these fields are empty, the calculation never completes and the workbench never loads.

    You can ask customer to fill in the posting dates or remove those records that are problematic.

    Once the posting date is updated or records removed,c the workbench would load normally without any issues.


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Attachments

Attachments

  • Screen Shot 2017-11-29 at 9.32.34 PM.png
  • WorkBench.jpg

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