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Download a sortable spreadsheet of fixed problems included in Jakarta Patch 6 (attached and listed below).

For a list of security-related fixed problems, see KB0656979.

 

NOTE: The spreadsheet below is provided for your convenience. For complete release information, see docs.servicenow.com

 

Problem categoryNumberShort descriptionDescription
ReportingPRB1017889Calendar report does not display the 'Start Date' spanning to the 'End Date' correctlyWhen a report is created with the Calendar type, the end date is exclusive. 
Customer Service ManagementPRB1021742 ACL added by the Customer Service Management plugin restricts the read operation for users who do not have the "snc_external" roleWhen the Customer Service Management plugin is loaded, it additionally loads a plugin called 'Customer Service Base Entries' which contains a restrictive read ACL on sys_user.sys_id, which prevents users from querying the sys_user table by sys_id.
AssessmentsPRB1030756The customized scheduled job is overwritten during an upgradeThe scheduled sob 'Cancel Expired Assessments' is overwritten during an upgrade.
Express to EnterprisePRB1040949The choice list for the change request state and type is reverted to Express choice list during the upgradeApplying a quarterly patch to the instance causes the sys_choice records to revert to SNExpress default values on an Enterprise version of ServiceNow.
Performance AnalyticsPRB1068366Dashboards can be shared with inactive users 
Configuration Management Database (CMDB)PRB1074354The edit_ci_relations ACL is not invoked for the new 'CI Relations' formatterUsers are no longer able to add a new relationship and get an error "Failed to add relationships" when attempting to save the relationship. 
Edge EncryptionPRB1075054Encryption rules are being re-compiled on every request and may cause slowdown on the proxy under a large loadRecompilation of rules is causing extreme slowness on the proxy after a certain threshold of requests per minute.
Core PlatformPRB1077509Duplicate submits result in unique key violations and duplicate task numbersDuplicate incident records are created with the same incident number.
Performance Analytics ApplicationPRB1079651Migration runs unreasonably slow on large pa_scores tables 
Change ManagementPRB1107513The number of attendees is not updated in CAB WorkbenchCAB Workbench: The counter showing how many attendees are in attendance at a meeting is not being updated.
Service MappingPRB1108679WMI failed to execute the WMI command on the MID Server localhostThe issue is with the WMI collector service after an upgrade of MID Servers. It does not respond and might go into a restart loop.
Edge EncryptionPRB1109300Users are able to schedule the proxy upgrade even for non-Jakarta proxies Users should not be allowed to upgrade an Edge Encryption proxy, which has not been upgrade to Jakarta, through the Schedule Upgrade feature in Jakarta.
Software Asset ManagementPRB1116453Scheduled Software Content Library pull errors out on some instancesIn some instances, the scheduled software content library pull errors out due to HTTP 429 (too many requests). 
ListsPRB1153993The page value in a list v2 in IE11 is not displaying correctlyWhen using List v2 in IE11, changes to pagination values are not reflected. However, this works as expected in Chrome.
Risk ManagementPRB1155186Risk SLEs and ALEs currency should be always consistentRisk calculation is not working if the instance default currency is different from the default USD. 
Forms and FieldsPRB1155488Document ID field types are showing sys_id instead of the display valueWhen a document ID field is set to read-only via ACL or dictionary (sever side methods), the field shows the sys_id instead of the display value when viewed in a form.
EmailPRB1162252Email notification categories created on instances do not share the same sys_idMissing sys_notification_category for column 'category' referenced in this update when moving records using update set from one Jakarta-upgraded instance to another Jakarta-upgraded instance
PersistencePRB1164917TPP column migration does direct/raw alters when it should do online alters 
Knowledge ManagementPRB1165724KB workflow state history is not updating correctly in JakartaWhen the KB article workflow field is changed, the result is recorded incorrectly in the history.
Service MappingPRB1166415MID Server threads are hanging upon execution of certain groovy stepsMID Server threads are hanging during the discovery of servers which trigger many horizontal patterns for the same target.
PersistencePRB1169930Slowness and potential browser lock upsWhen attempting to add extended fields of cmdb_ci (and likely any other Table Per Partition) fields, large table structures can cause the addition of those fields to go slowly, potentially locking the browser.

This may occur in any place where a user is able to add extended fields using a slushbucket, such as in the report builder or when trying to add dot-walk fields to forms using form layout.
Financial ManagementPRB1171752Budget Console doubles budgeted amounts when a demand is converted to the project and a budget is re-promotedUsers experience issues when a portfolio has submitted a budget plan with a demand included in the budget and the demand is converted to a project. When the portfolio budget is re-promoted, carts overstates the budget for the portfolio in the budget console by the amount .
Knowledge ManagementPRB1173529'Update All' and 'Update selected' functionalities are not working for non-admin userWhen user with list_updater, knowledge_admin roles clicks on update all, update selected option on knowledge list, blank screen is appearing. This is working fine in Jakarta. 
Event ManagementPRB1173838Events migrated to Jakarta cannot be updated unless create_alert_freq and create_alert_int fields are populatedThe record update fails and an error message '[code]<img src="https://hi.service-now.com/b6d8578adb89cb04852c7a9e0f961923.iix" height="" width="" >[/code]'  is returned.
Knowledge ManagementPRB1175038After an upgrade to Jakarta, the 'News' page (kb_list.do) no longer displays articlesWhen a user adds a "Knowledge base" widget and clicks on the "More..." button, the list of KB articles is empty.
Asynchronous Message BusPRB1177878Queued AMB messages can push session waiters beyond the "Max Waiters" threshold, resulting in ignored requestsAMB messages queued for delivery can push a session's waiting transactions beyond the system's allowed maximum amount.  The result is that legitimate UI requests are ignored. 
Customer Service ManagementPRB1178216Approval process does not work in business-to-business registrationSelf registration on business-to-business Customer Service Management portal does not work correctly.
Knowledge ManagementPRB1181275Subscriptions are not being copied when a new version of article is publishedWhen users are subscribed to a knowledge article, and checkout and publish the article, they are not auto-subscribed to the latest version of the article. Therefore, they do not receive any notifications for the actions on this article.
Cloud Management ApplicationPRB1182010Certain resource script goes missing on in-family Jakarta upgrades which causes discovery to failDiscovery can fail when the upgrade overwrites certain resource scripts.
Service PortalPRB1183749Presence requires three messages that are not provided by the server Presence requires three messages that are not provided by the server ("viewing", "maybe offline", "entered"). This issue is specific to Presence, not to Service Portal.
PersistencePRB1184155Partition table joins in CMDB in Jakarta+ (TPP) are not added for translated fields [extension of PRB1116792] 
Password Reset ApplicationPRB1184610Security Questions Enrollment questions block section does not show upSecurity Questions Enrollment questions block section is not showing up on the enrollment page for non-English languages. Also, when UI is changed to non-English , verification methods 'Enter email' and 'Confirm email' gives error. 
Knowledge ManagementPRB1184895The JavaScript error in IE11 causes advanced knowledge search to failWhen users use the Search Knowledge functionality from an incident record, the following JavaScript error appears in the console: Object doesn't support property or method 'getElementsByTagName'.
Cloud Management ApplicationPRB1185034VM on VMware: Guest OS shutdown and power off commands prevent the VM provision completionWhile provisioning VM, the application goes into power off and guest OS shutdown stages, these stages are conflicting.
AuthenticationPRB1191689Users cannot log in with SSO while an upgrade is in progressDuring the upgrade to Jakarta (from Helsinki), logging in through Multi SSO is no longer working. The error message indicates an invalid signature.
Service CatalogPRB1192151Automated Test Framework fails when a catalog item does not use the functionality 'use cart layout'When using the Automated Test Framework for a catalog item that does not use the 'use cart layout' option, the test fails with an error "FAILURE: Order Now button was not found". 
Software Asset ManagementPRB1194507When the reclamation workflow makes a call to CSD to reclaim a software installation, a configuration record for the Discovery Model is not createdWhen the reclamation workflow makes a call out to the CSD application, a configuration record should be created for the Discovery Model, otherwise the workflow does not work properly.
Service CatalogPRB1194586g_form.clearValue on any variables triggers an onChange of that field, which was not the case in IstanbulWhen a client script calls g_form.clearValue on a variable, a change is detected and triggers any onChange client script for that field even though the value does not change.
Forms and FieldsPRB1195085Currency field that is set to read only through UI policy or client script does not honor the change in values made through client scripts 
Cloud Management ApplicationPRB1195152Azure: Blob-based image templates are not discovered anymore 
Asynchronous Message BusPRB1197193Leaking listeners causes the number of listeners to grow which impacts the instance performance over time 
UI ComponentsPRB1199371Retina icons may be cached even though the file content changes after upgrading from Helsinki to IstanbulAfter an upgrade from Helsinki to Istanbul, the browser may continue to use previously cached icons instead of downloading new ones. This causes items in the UI to display the wrong icon.
Knowledge ManagementPRB1200463Searching for a KB article returns an outdated versionIn global search, searching for a KB article with versioning enabled returns an outdated version, instead of the published one.
Cloud Management ApplicationPRB1202568CFT provisioning fails when metadata SNC pool is bound with parameters in the templateVM does not get provisioned successfully and an error occurs related to metadata.
Performance AnalyticsPRB1202996The score migration process fails on the scores tableIf a scores table contains over three billion scores,  the migration process does not complete successfully.
Performance AnalyticsPRB1203508Change in Date from date picker on the scorecard does not reflect on the chartOn a Performance Analytics scorecard, if a user loads the records tab and navigates to chart tab to change the date, the change in Date does not reflect correctly in the chart.
ReportingPRB1204046Accessing a public report of the type list deletes the default record of the report table from sys_ui_list, causing the default list for a table to revert to its system-generated versionAccessing the results of a public report from the type list causes the default record from the sys_ui_list table to be deleted. Any list layout configured by the administrator is lost. In addition, a record is created by the guest user on the sys_ui_list table with an empty View field.
DiscoveryPRB1204637MID ServerLister incorrectly notifies MID Servers of potential changesIn Jakarta, support for attachments on MID Server Script Files was added. There was a dictionary change to add the field script_attachment and reference sys_attachment. It also had the default cascade delete rule to nullify the reference upon deletion of the attachment.

The platform performs a multiple update database execution when an attachment is deleted to null out references. Even though no actual change is made, this triggers the database listener MidScriptListener to incorrectly notify all MID Servers of a potential change. 
Cloud Management ApplicationPRB1204680Changes to Virtual Server resource blocks (or any OOB resource block) makes the upgrade difficultModifying out-of-the-box resource blocks (adding new operations, changing parameters, etc.) makes these blocks difficult to upgrade. 
Cloud Management ApplicationPRB1204685The Catalog customization is difficultMaking changes to customize generated catalog items is not possible. Users have to redo the work each time they modify one aspect of the catalog item.


 
DiscoveryPRB1204788Performance issues occur when multiple 'discovery.phase.complete' events are processedProcessing multiple 'discovery.phase.complete' events results in the consumption of the same sys_mutex key, which causes performance issues. 
PersistencePRB1205143The optimizer is trying to optimize for the ORDER BY when it is better to optimize for the WHERE clauseAfter an upgrade to Jakarta, the new structure of the CMDB table can cause the MySQL Optimizer to choose the index on the ORDER BY field, even though it would be more efficient to choose the index based on the WHERE clause.  This can lead to performance degradation for CMDB queries that fit this criteria.
 
Financial ManagementPRB1209942Budget Console Drill detail at a period level does not work correctlyIn the budget console in a per period breakdown, the drill detail does not show the period amount for the budget data. The console drill only shows the full year amounts.
ApprovalsPRB1211255Approval coordinator with a Manual Approval child activity errors out when pre-generating ApprovalsWhen using a Manual Approval activity inside an Approval Coordinator, any Generate activity fails to generate approvals. An error "Cannot read property 'duration' from null" appears in logs.
Service MappingPRB1234649Pattern execution may hang when users try to restart the WMI Collector Service 
Event ManagementPRB1234662After an upgrade to Jakarta, legacy binding by rule (to a specific CI type) fails to work and does not create alerts Multiple issues with Event Management after upgrading to Jakarta
ApprovalsPRB1234664Manual approvals skip when included in an Approval Coordinator activity with an errorManual approvals have unexpected results when included in an Approval Coordinator.
Symptoms may include:
- Approval states are set to 'No Longer required' rather 'requested'.
- Activity throws an error "Cannot read property "total" from undefined".
- Activity approves with result=skipped even when approvals exist.
WorkflowPRB1234695In IE11, updating an activity in a workflow makes the pop-up become blankWhen users update an activity in the workflow, the pop-up becomes blank using Internet Explorer 11 as a browser. The pop-up disappears after users click Update in other browsers (e.g. Chrome, Firefox).
Service PortalPRB1234756Service Portal: Reference fields does not highlight (Editable Highlight) when navigating through "Tab" keyWhen users use the keyboard to navigate the variables on an item, reference fields that contain a value do not indicate they are the current element in 'focus' .
Event ManagementPRB1234970Upgrading event rules using the UI action failed Event rules, which include the sys_domain field in their filters, are corrupted after using the Save and Upgrade UI action.
Core PlatformPRB1235252An exception is thrown when the transform map calls the script include function The scoped transform map script is encountering an exception when attempting to call a scoped script include function. 
Service PortalPRB1235418Service Portal - Inactive articles are displayed in the "KB Category Page" widgetIf a Knowledge article (kb_knowledge record) has been made inactive, the article should not be seen in the standard UI (i.e. in $knowledge.do). However, inactive articles are visible in the "KB Category Page" widget.
Cloud Management ApplicationPRB1235500The Azure Billing download results in no data when the downloaded CSV column headers are localized to a non-English languageThe Azure Billing Schedule runs successfully but cannot retrieve any data. The Azure Cost import set shows 0 records for Insert. 
Financial ManagementPRB1235884Cost plans spanning across fiscal years are not promoted The portfolio is not promoted when cost plans spanning across fiscal years are selected. 
Service MappingPRB1235886Business service map is not displayed and gives an error On certain map topologies, business service map fails to load with an error  'Cannot display the map: Found link with invalid source/target'.
Cloud Management ApplicationPRB1235890Azure discovery: List nodes get stuck at processing 
Security ApplicationsPRB1236121Trusted Circles: cloning should not clear the sn_tis.central.url propertyCloning should not clear the sn_tis.central.property for potentially previously registered instances.
Service PortalPRB1236217Service Portal - glide_list fields and List collector variables do not display correctly if the referenced records' display values have commasService Portal - glide_list fields and List collector variables do not display correctly if the referenced records' display values have commas
Edge EncryptionPRB1236678Running the proxy keeps trying to read the guid file and spams errors in logs in case of any issues accessing itExecuting the guid file generates an error.
Asset ManagementPRB1237193Normalization status condition issueAdding additional conditions that satisfy the discovery model to be fully normalized causes issue.
UI ComponentsPRB1237672RelayState does not maintain when IDP sends a SAML response when there is a valid session with an IDPinitiate login IDP sends a SAML response for each request , even though a user has a valid session.
Asset ManagementPRB1238408Fix the log issue related to Software Asset Management 
ApprovalsPRB1238554Manually created approval records  are not recognized by the Manual Approval activity When multiple approval records are added for a workflow that uses the Manual Approval activity, they are added in state "Not yet requested". If one of those approvals are then immediately approved, the Manual approval activity will not complete.
Configuration Management Database (CMDB)PRB1238584[Query Builder] Users cannot add a query filter when Service Mapping is enabledUsers are not able to run the queries and filter out the null values.
Forms and FieldsPRB1238856Unable to upgrade TinyMCE editor to fix issues that are available in the latest version 
WorkflowPRB1239361The deletion of duplicate user approvals causes an incorrect evaluation of the group approval stateWhen a user is a member of multiple groups that are part of an approval process, the resulting duplicate user approvals are deleted. The missing user approval records cause the group approval state to be evaluated incorrectly. The exact behavior depends on the specific configuration of the workflow and its approval activities, but will probably be either:
- Group approvals that auto-approve because all user approvals in the group have been deleted
- Group approvals that hang because they are waiting for a user approval that has been deleted 
Core PlatformPRB650586Under certain circumstances, all records in a table can get updated incorrectly 
Usage AnalyticsPRB676339Usage admins cannot see user roles, but see keywords insteadAdmins can see and use roles in creating user sets.  However, usage admins cannot see roles in the forms ( see keywords instead ) or assign users to the sets based on roles.
ListsPRB699028it is still possible to use Go To search for tags in a list, resulting in an error: Unknown column 'task0.sys_tags' in 'where clause' 
PersistencePRB718363Searching in the date field gives an errorWhen users try to search for a date (MM-dd-yyyy) using the 'list header search', the following error is returned: "General Data Exception detected by database (ORA-01843: not a valid month)".
Change ManagementPRB718692sys_choice from child table is shown in the extended table ( $m.do ) / client script called "Show valid states values" does not work on mobileWhen users view a change request on a mobile device, the state field shows all available states and is not restricted to only the valid states for the state model that is relevant for that change request.
Knowledge ManagementPRB743858The image size is lost when a word document is imported to the knowledge baseImage size is lost when word document is imported to knowledge base.
Performance AnalyticsPRB752173Time series applied on a formula indicator displays the formula column with the configured precisionThe calculation of the formula is taking the value without considering the precision on the automated indicator. On the formula, the Score tab displays the scores for the formula component with the precision set on those indicators, but the result is actually based on the actual values.
Service PortalPRB830424Widget "Tagged Question List" is not fully translated in Service PortalIf using a different language than english, the widget will not be completely translated and "Newest" will show in English.
Import / ExportPRB921801LDAP Integration- Browsing from the LDAP server form shows the filter as "undefined" rather than being blankLDAP Integration- Browsing from the LDAP Server form shows the Filter as "undefined" rather than being blank
ReportingPRB956246Bar report with stack by do not show stacked bars in exported PDFBar report with stack by do not show stacked bars in exported PDF. Issue is reproduced with Horizontal Bar and Landscape orientation for exported PDF also.

 

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Last Updated:2018-01-09 03:29:00
Published:2018-01-09