Issue Summary

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The state field choices on the [sn_vdr_risk_asmt_assessment] table contain all the states available in the process flow, but the drop-down list shows only four states.

Steps to replicate: 

1. Navigate to sn_vdr_risk_asmt_assessment.do.
2. Select the drop-down menu in the State field.

Desired Behavior: All 7 states should display.
Unexpected/Actual Behavior: Only 4 states are displaying as options to select from.

 

Most Probable Cause

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This is expected OOB behavior, controlled by the Configure state choice list Client Script.

  

Solution Proposed

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To change the states directly and not by state flows, then deactivate the client script: 

1. Navigate to https://<instance>.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=ba7686d5eb2322006080a638a206fe36 
2. Click on header UI Action to edit the record in the correct application (GRC: Vendor Risk Management application) 
3. Uncheck Active field. Save.