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Overview
The WMI Collector service may stop with an error on a Windows MID Server host. There is an issue where the MID Server attempts to access the log4net.dll library file in the Windows installation folder (c:\Windows\system32\), but cannot because of a lock on the file. The following error is displayed:
"The ServiceNow WMI Collector service terminated unexpectedly."
 
Solution
  1. Stop the service if it is running: 'ServiceNow WMI Collector.'
  2. Navigate to C:\Windows\System32.
  3. Copy the log4net.dll file. 
  4. Navigate to the MID Server installation folder.
  5. Navigate to ...\agent\bin\sw_wmi\bin (where the wmi_collector.exe file resides) and paste the file copied in step 3 into the folder.
  6. Restart the MID Server Service and the WMI Collector service.
    It should now start correctly.

Article Information

Last Updated:2018-03-08 03:53:43
Published:2018-03-08