Searching for a knowledge article in Global Search returns the outdated version of the article.

Steps to Reproduce

  1. Navigate to Knowledge > Articles > Create a New Article.

  2. Fill in the fields, click Save.

  3. Click Submit.

  4. Publish the article according to your publishing workflow.

  5. In the article that you just created, click Checkout.

  6. Modify and republish the article.

    A newer version of the article is created.

  7. Copy the article number and paste it in the Global Search field in the upper right of the banner frame.

    Instead of returning the newest version, the search returns the Outdated version of the article.


Click the blue KB number link to the right of the article to open the latest published version.



Related Problem: PRB1200463

Seen In

There is no data to report.

Intended Fix Version


Fixed In

Jakarta Patch 6
Kingston Patch 1

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-05-08 00:37:39