The Password Reset widget installed by Customer Service Base Portal plugin uses the legacy Password Reset URL
(/reset_password.do) rather than the updated URL (/$pwd_reset.do?sysparm_url=ss_default).

Steps to Reproduce

  1. Activate the Customer Service Base Portal plugin.

    For more information, see the documentation topic Activate a plugin.

  2. Navigate to Service Portal > Widgets > Password Reset.

    Notice the URL configured is /reset_password.do.



  1. Navigate to Service Portal > Widgets > Password Reset.

  2. In Body HTML template and Server Script, change /reset_password.do to /$pwd_reset.do?sysparm_url=ss_default.


Related Problem: PRB1238935

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Intended Fix Version


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Article Information

Last Updated:2017-11-22 09:18:07