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On Incident and Change forms, using the Tab key stops at the Configuration Item's Dependency view and Health Dashboard Icon, even if Accessibility enabled is turned off - Known Error
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  • On Incident and Change forms, using the Tab key stops at the Configuration Item's Dependency view and Health Dashboard Icon, even if Accessibility enabled is turned off
KB0656711

On Incident and Change forms, using the Tab key stops at the Configuration Item's Dependency view and Health Dashboard Icon, even if Accessibility enabled is turned off


545 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

If Accessibility enabled is turned off, the Tab key sequence stops at the Configuration Item's Dependency view' and Health Dashboard' icon on the forms for the incident and change_request tables.

Steps to Reproduce

  1. Click the gear icon in the upper right and, in the General section, make sure Accessibility enabled is turned off.

  2. Open any incident and make sure that the "Configuration item" is populated.

  3. Click into the first available field on the form.

  4. Continue to press the Tab key until it stops on the Dependency Views UI macro.

Workaround

Replace the following code in the macros:

tabindex="0"

with this Jelly variable:

tabindex="$[jvar_ua_optional_tabindex]"

 

 


Related Problem: PRB960991

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