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Description

Create Role not working for variables of HTML.

Steps to Reproduce

  1. Create two variables:

    • Single Line Text , Default Value : single, Create Role : Admin
    • HTML, Default Value : html, Create role : Admin
  2. Create an onLoad Client script that will alert these values, for example:

    • alert(g_form.getValue('html'));
    • alert(g_form.getValue('single'));
  3. Log in as ITIL user and load the catalog item.

    You can see the values being set but on the alerts, the value is being alerted for single-line text but not for HTML.

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 


Related Problem: PRB713581

Seen In

Helsinki Patch 2

Fixed In

Jakarta

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-11-23 20:53:12
Published:2017-11-24