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Error loading Demand Roadmap - Support and Troubleshooting
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KB0656681

Error loading Demand Roadmap


461 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Error loading Demand Roadmap.

  

Cause

Changes made to Timeline Visualization record.


Resolution

The behaviour seen is due to the changes made to the Timeline Visualization record 'Demand Backlog' seen here:

/nav_to.do?uri=roadmap_page.do?sys_id=72625ff94f68c200b014a50f0310c77d

Notice how the Lane condition is currently blank. In an OOB instance the default condition for this field is:

Portfolio.Task type - is - Portfolio

This is not necessarily the condition that will need to be used, this is just an example of why this roadmap is not loading properly. Please update the lane condition to test the solution. Here is further documentation on creating Timeline Visualizations:

https://docs.servicenow.com/csh?topicname=t_CreateATimelineVisualization.html&version=latest



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